Policies

Privacy Policies

What information do we collect?

For us to provide better customer service and tailored marketing opportunities, when you book with us, we collect the following, but are not limited to: email, phone number, name, city, and booking history. Our website DOES NOT store your payment information once the transaction has been processed.

How do we use your information?

Any of the information we collect may be used in one of the following ways:

  • Periodic emails. The email address you provide may be used to send you information and updates on a booking, respond to requests for information, or provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt-out of general emails by clicking the ‘unsubscribe’ link at the bottom of each email, but please note that you will miss out on important emails including flash sales, promotions, discounts, surveys and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account and bookings, but simply removes you from receiving marketing emails.

  • Improving customer service. Your other contact information will be used by us for the purpose of following up on a booking or requesting additional information as needed.

  • Customize your experience. We can more effectively provide support for requests and needs.

  • Process bookings. Your information is used to process bookings. If there is a problem with your booking, your information will be used to contact you to resolve the problem.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Do we use cookies?

Yes, cookies are enabled for local storage data and an indexed database to store basic information, such as your purchase history, among other things. Payment information is not stored on our site.

Do we disclose your information to outside parties?

Your information will NOT be sold, exchanged, transferred, or given to another company for any reason without your consent, except for the express purpose of shipping items to the address you provide if needed. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy

This policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

COVID Policies

Sickness & Symptoms

If you are experiencing sickness or symptoms related to any contagious sickness, we ask that you do not show up for your escape and let us know ASAP of the situation. Rescheduling is subject to our rescheduling policies. If sickness or symptoms are apparent on a customer at arrival, we reserve the right to refuse access to the booked escape and can reschedule at our discretion. 

Masks & Face Coverings

Masks are no longer required in our lobby or escapes, for customers or employees.

Private Escapes

All escapes are private escapes. This allows for each escape to be solely occupied by your party. Only the amount of people you paid for are allowed in the escape. A minimum of 4 admissions is required to book an escape. A "full" private escape is when the maximum capacity of a room is purchased, meaning 10 admissions. Since all escapes are private, additional admissions can be added on after the initial booking either over the phone or in-person when you arrive. Beforehand is preferred to ensure there are no issues with your booking or admissions before you arrive.

Other Safety Precautions

In addition to the changes and policies outlined above, Red Giant has also made the following changes to our policies, offerings, and procedures:

- We have installed an air purification system that eliminates 99% of viruses and bacteria instantly, both in the air and on hard surfaces

- Hand Sanitizer can be found in multiple areas in our lobby and in each of our escape experiences, distinctly labeled as Hand Sanitizer

- We wipe down each room the best we can with disinfectant between each escape

- We wipe down the lobby and photo op props between each use, including all high touch areas

- Nightly facility cleanings take place at the end of the night

- Disinfectant wipes are provided for customer use by request to wipe down anything they may want to wipe down again

- No one outside of your group is allowed to join your escape

Booking Policies

Refunds

All sales are final. There are no cancellations, and bookings cannot be split.

Rescheduling

Rescheduling is free anytime before the day of your booking. The day, time, and/or room can be changed. Rescheduling the day of your booking will incur a $35 rescheduling fee on weekdays and a $50 rescheduling fee on weekends. Rescheduling is not permitted, even with a fee, 1 hour before your escape start time. Escape bookings cannot be divided or split if part of your group cannot attend. For example, if you book for 8 people and 4 people cannot come, you will need to find replacements for those people or those admissions will be lost. You can reschedule your entire booking as well, based on our rescheduling policy, but you cannot split it.

No Shows & Late Arrivals

Not arriving 20 minutes before your escape start time could cause a reduction in the total allotted escape time. An escape will be canceled or considered a No Show with no refund if the minimum required attendance is not present 20 minutes after the escape start time. If part of your group does not show up on time, we will start the escape as scheduled as long as the minimum required attendance is onsite, and other group members will be added to the room as they arrive. If part of your group does not show up at all, as long as the minimum required attendance is still onsite, the rest of the group not coming can be rescheduled for another time, but must pay the rescheduling fee no matter when they are rescheduled but also must follow our rescheduling policy. Groups that use any form of discount cannot split/reschedule a group booking as described in this section of the policies.

Private & Non-Private Escapes

A private escape allows you to have an escape exclusively for your group. This includes attendance anywhere between the minimum required attendance, the maximum capacity of a room, or anywhere in-between. Private Escapes do not include admissions going above a room's max capacity. No one else can join you in a private escape. Although not likely, IF YOU DO NOT BOOK A PRIVATE ESCAPE the remaining spaces are available for others to purchase and join, just as in a movie theater or play. Private escapes include up to a room's max capacity. Red Giant Escape Rooms is not responsible if a customer does not read the room information section of the escape listed that they are wanting to attend. By booking an escape, a customer agrees to be aware of and accept the room's information listed, including any restrictions, alterations, and warnings in which the customer will not be able to ask for a refund.

Minimum & Maximum Capacity

The minimum required attendance for any escape room is 4 admissions. The maximum occupancy for any room is 10 admissions. We do make exceptions to these policies, although we highly discourage it. Arriving with less than the minimum required admissions still requires payment for 4 admissions, and the room difficulty is greatly increased. These circumstances are still governed by company policy. We suggest finding a fourth person or joining another group. This minimum attendance exception cannot be made for Deep South due to the physical barriers in the room requiring at least 4 participants. We also make exceptions to the maximum capacity, though warning customers that going beyond the maximum capacity makes communication more difficult and chaotic, makes the room more crowded, and the room hotter. Private escapes do not include any admissions beyond the maximum capacity, those admissions would need to be paid for on top of the private escape price. No discounts or deals can be applied to those admissions. 

Waivers

Waivers are required for all customers wishing to participate in any Red Giant Escape Rooms experience.

Changes to our Policies

We reserve the right to change our policies at any time. If there is a policy change, we will post those changes on this page.

Contacting Us

If there are any questions regarding these policies, you may contact us clicking on the button below.

This policy was last modified on 10/01/2020.