What information do we collect?
For us provide better customer service and tailored marketing opportunities we collect the following but are not limited to; email, phone number, name, city and booking history when you book with us. Our website DOES NOT store your payment information once the transaction has been processed.
How do we use your information?
Any of the information we collect may be used in one of the following ways:
Periodic emails. The email address you provide may be used to send you information and updates on a booking, to respond to requests for information, or to provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt out of general emails by using the ‘unsubscribe’ link at the bottom of the email, but please note that you will miss out on important emails including flash sales, promotions, discounts, surveys and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account and bookings but simply removes you from receiving marketing emails.
Improving customer service. Your other contact information will be used by us for the purpose of following up on a booking or requesting additional information as needed.
Customize your experience. We can more effectively provide support for requests and needs.
Process booking. Your information is used to process bookings. If there is a problem with your booking, your information will be used to contact you to resolve the problem.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
Yes, cookies are enabled for local storage data and an indexed database to store basic information such as your purchase history among other things. Payment information is not stored on our site.
Do we disclose your information to outside parties?
Your information will NOT be sold, exchanged, transferred or given to another company for any reason without your consent except for the express purpose of shipping items to the address you provide if needed. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy applies only to information collected through our website and not to information collected offline.
All sales are final.
Rescheduling is free anytime before the day of a customers booking where the day, time or room can be changed. Rescheduling the day of a customers escape will require a $35 rescheduling fee on weekdays and a $50 rescheduling fee on weekends. Rescheduling is not permitted 1 hour before your escape start time. Not arriving 20 minutes before your escape start time could cause a reduction in total allotted escape time.
An escape will be cancelled or considered a No Show, with no refund if the minimum required attendance is not present at the 20 minute mark after the escape start time.
Private & Non-Private Escapes
A private escape allows you to have an escape 100% exclusively for your group. This includes attendance anywhere between the minimum or maximum capacity of a room or anywhere in-between. No one else can join you in a private escape. If you do not book a private escape the remaining spaces are available for others to purchase and join your escape just as in a movie theater or play.
Red Giant Escape Rooms is not responsible if a customer does not read the room "information" section of the escape listed that they are wanting to attend. By booking an escape a customer agrees to being aware and accepting the rooms "information" listed including any restrictions, alterations and warnings in which the customer will not be able to ask for a refund or reschedule.
Any hair styles that impede the headset from being secured into place will need to be undone. Glasses will be required to be removed in order to use the VR headset to prevent scratching the VR lenses. Players will take turns using the VR headset and playing games. Onsite waivers are available onsite and online and are required for everyone who will be participating in any experience provided by Red Giant Escape Rooms. Rescheduling is not allowed 1 hour before your escape start time. Not arriving 20 minutes before your escape start time could cause a reduction in total allotted time. A VR experience will be cancelled with no refund if the minimum required attendance is not present at the 20 minute mark after theVR experience start time.
Waivers are required for all customers wishing to participate in any Red Giant Escape Rooms experience including on-site escape rooms, mobile escape rooms, and virtual reality.
Changes to our Policies
We reserve the right to change our policies at any time. If there is a policy change, we will post those changes on this page.
If there are any questions regarding these policies, you may:
This policy was last modified on 04/01/2019