Policies

Privacy Policies

What information do we collect?

For us to provide better customer service and tailored marketing opportunities we collect the following but are not limited to; email, phone number, name, city, and booking history when you book with us. Our website DOES NOT store your payment information once the transaction has been processed.

How do we use your information?

Any of the information we collect may be used in one of the following ways:

  • Periodic emails. The email address you provide may be used to send you information and updates on a booking, to respond to requests for information, or to provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt-out of general emails by using the ‘unsubscribe’ link at the bottom of the email, but please note that you will miss out on important emails including flash sales, promotions, discounts, surveys and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account and bookings but simply removes you from receiving marketing emails.

  • Improving customer service. Your other contact information will be used by us for the purpose of following up on a booking or requesting additional information as needed.

  • Customize your experience. We can more effectively provide support for requests and needs.

  • Process booking. Your information is used to process bookings. If there is a problem with your booking, your information will be used to contact you to resolve the problem.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information.

Do we use cookies?

Yes, cookies are enabled for local storage data and an indexed database to store basic information such as your purchase history among other things. Payment information is not stored on our site.

Do we disclose your information to outside parties?

Your information will NOT be sold, exchanged, transferred, or given to another company for any reason without your consent except for the express purpose of shipping items to the address you provide if needed. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy

This policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

COVID Policies

Sickness & Symptoms

If you are experiencing sickness or symptoms related to any contagious sickness we ask that you do not show up for your escape letting us know ASAP of the situation. Rescheduling is subject to our rescheduling policies. If sickness or symptoms are apparent on a customer at arrival, we reserve the right to refuse access to the booked escape and can reschedule at our discretion. 

Masks & Face Coverings

All Red Giant Escape Room employees are required to wear masks at all times unless it negatively affects their well being. We ask that all customers wear masks while in our facility but we do not require a mask or face covering. We do require customers to wear masks if they are joined by a separate group for their escape. We will provide complimentary masks and gloves to customers while supplies last. 

Private Escapes

Red Giant Escape Rooms has always offered and will continue to offer private escapes for purchase. Private escapes are not automatically applied to any escape due to COVID. Please see our Private Escape description and policies below. 

Other Changes

In addition to the changes and policies outlined above, Red Giant has also made the following changes to our policies, offerings, and procedures:

- We have Installed the Halo REME air purification system that eliminates 99% of viruses and bacteria instantly both in the air and on hard surfaces

- Hand Sanitizer can be found in multiple areas in our lobby and now in each of our escape experiences as well distinctly labeled so

- We wipe down each room the best we can with disinfectant between each escape

- We wipe down the lobby and photo op props between each use

- Nightly facility cleanings take place at the end of the night

- Disinfectant wipes are provided for customer use by request to wipe down anything they may feel they want to wipe down again

- We will not allow an escape to go beyond the max capacity when more than 1 group is participating in a single escape

Booking Policies

Refunds

All sales are final.

Reservation Changes

Rescheduling is free anytime before the day of a customer booking where the day, time, or room can be changed. Rescheduling the day of a customer's escape will require a $35 rescheduling fee on weekdays and a $50 rescheduling fee on weekends. Rescheduling is not permitted 1 hour before your escape start time.

No Shows & Late Arrivals

Not arriving 20 minutes before your escape start time could cause a reduction in total allotted escape time. An escape will be canceled or considered a No Show, with no refund if the minimum required attendance is not present 20 minutes after the escape start time. If a part of your group does not show up on time, we will start the escape as scheduled as long as the minimum required attendance is onsite. Other group members will be added to the room as they arrive. If a part of your group does not show up at all, as long as the minimum required attendance is still onsite, the rest of the group not coming can be rescheduled for another time but must pay the rescheduling fee no matter when they are rescheduled but also must follow our rescheduling policy. Groups that use any form of discount cannot split/reschedule a group booking as described in this section of the policies.

Private & Non-Private Escapes

A private escape allows you to have an escape exclusively for your group. This includes attendance anywhere between the minimum required attendance or the maximum capacity of a room or anywhere in-between. Private Escapes do not include admissions going above a room's max capacity. No one else can join you in a private escape. Although not likely, IF YOU DO NOT BOOK A PRIVATE ESCAPE the remaining spaces are available for others to purchase and join your escape just as in a movie theater or play. Private escapes include up to a room's max capacity. Red Giant Escape Rooms is not responsible if a customer does not read the room "information" section of the escape listed that they are wanting to attend. By booking an escape a customer agrees to be aware and accepting the rooms "information" listed including any restrictions, alterations, and warnings in which the customer will not be able to ask for a refund.

Waivers

Waivers are required for all customers wishing to participate in any Red Giant Escape Rooms experience.

Changes to our Policies

We reserve the right to change our policies at any time. If there is a policy change, we will post those changes on this page.

Contacting Us

If there are any questions regarding these policies, you may contact us clicking on the button below

This policy was last modified on 08/01/2020

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1668 S. State St., Orem, Utah 84097
©2020 Red Giant Escape Rooms