Frequently Asked Questions
I’m looking into
booking an escape room
What is an Escape Room?
Click here to watch a short video that illustrates what an escape room is.
What sets Red Giant Escape Rooms apart from other escapes?
How many people can I do an escape room with?
Should I buy tickets in advance?
How far in advance can I buy tickets?
What type of events are escape rooms good for?
Do you have a room I can rent out? How many people can fit in it?
Are escape rooms worth the cost of admission?
Do I have to book an entire room to attend?
How old do you have to be to do an escape room?
How many people can I bring for an event/escape?
Can I have more people attend an escape than the maximum amount allowed when booking?
How do I book an escape room experience with Red Giant Escape Rooms?
What products and services do you provide?
How do I book other services or add-ons?
What is the difference between a Private Escape and a Non Private Escape?
A private escape allows you to have an escape 100% exclusively for your group whether you bring the minimum or maximum attendance or anywhere in-between. No one else can join you in a private escape. If you do not book a private escape, the remaining spaces are available for others to purchase and join your escape just as in a movie theater or play.
What is Red Giant's policy on refunds, rescheduling, no shows and cancellations?
Click Here for Red Giant Policies.
I’ve booked my escape room with Red Giant Escape Rooms
What is not allowed onsite?
What happens if I’m late to my reservation?
Can I change my reservation once I've booked it?
Do you offer refunds?
What if we beat the game before the time runs out?
What if we run out of time before we beat the game?
What happens if we can’t solve the puzzles in the room?
Do you have red herring puzzles? What is a red herring puzzle?
How early should I arrive?
Why do I need to sign a waiver?
Why do you have cameras in each room?
Is the door really locked?
Do I need to bring anything?
Does it matter who uses the tickets I purchase?
What do I need to do to get ready for my escape room experience?
Are you hiring?
Do you sell gift certificates?
What’s the point of doing another escape room or the same one twice?
Do you offer a portable escape I can book to come to me?
Where can I find your policies, including refunds?
Do you offer any discounts or promotions?
Discounts and Promotions are located here.
If your question was not answered, please let us know.