Frequently Asked Questions
Click here to watch a short video that illustrates what an escape room is.
Red Giant Escape Rooms offers unique, immersive experiences in each of its escape games. With live actors, professionally designed sets, challenging puzzles, integrated technology, captivating storylines and much more, Red Giant Escape Rooms is Utah’s premier escape room experience provider. Learn more here.
Yes. All escapes are private. This means no one else can you join your group unless you bring them.
Each escape requires a minimum of 4 people and has a maximum of 10. You can come with less than 4 people but we do not recommend it. The price also increases per person when bringing less than 4 people. We also allow for people to bring more than our suggested max capacity but also do not recommend. The more people you bring, the less space there is, the hotter it is and generally harder to communicate with more chaos. This is your choice though but you must call to book below or above the suggested capacities.
YES! You have to make a reservation in advance to give our hosts and actors enough time to arrive and prepare your room. You can book over the phone or through our website.
You should reserve your escape as soon as you know when and what room you want to book to ensure you get the room and time you want. Generally we suggest booking 1 week in advance but you can book up to 3 months in advance and as little as 1 hour in advance.
Literally anything you just want to have a memorable experience for.
No but if you book a specialty booking we have a large lobby with music, TV's, multiple tables, chairs and couches that you would be welcomed to use included for 30 minutes after your escape with your specialty booking.
Yes. It's called a Specialty Booking.
A custom booking where you can choose the day, room, and start time for an escape outside of our normally available times/bookings. Specialty Bookings must generally be booked a minimum of 48 hours in advance. Simply call to inquire and to booking your Specialty Booking.
Yes, if it’s a good one. Click here to see what makes a great escape room.
No, you don’t. You only have to have the room's minimum required attendance fo 4 or at least pay for 4 admissions.
Our rooms have minimum unaccompanied ages, anyone under that age must be accompanied by an adult 18 years old or older. Each room also has a suggested minimum age to attend. This age is our suggestion as to what age of child would still have a good time in the room. Click here to find out more.
This depends on how many escapes you would like to book. We can accommodate anywhere from 4 to 60 people at once using multiple escapes.
Click here for a video to learn more. Click here to choose an escape and check availability.
No Refunds, Cancellations or Split bookings are allowed. We offer free unlimited rescheduling as long as you do it before the day of your booking either over the phone or by texting us at 801-753-8601. Same day rescheduling will incur a $50 fee. Once you are within 1 hour of your start time you can no longer reschedule even with a fee and either need to show up or lose your booking.
Extra items will be available to you for purchase at checkout once you have selected a room, day and time.
The general facility (lobby, shop, hallway, bathrooms, exits/entrances and office space) is ADA compliant but each escape room is unique in its set up. Some rooms require crouching but most do not. Most rooms have areas to crawl but also have built in work arounds if you do not feel comfortable crawling. At least 1 person will need to be able to go into these "crawl spaces" for gameplay but everyone else can take an alternative route if they decide to. The following are the dimensions of doorways and passageways in all the escapes for your reference in deciding if you can attend:
KEY
Alternative Route Available - ARA
Required Crawling or Crouching - RC
Passageway - Not a regular doorway where crawling or crouching may be required to get through
Rooms with Pathway Obstacles - RPO - This is the number of rooms where there are obstacles in a clear pathway that could prevent a wheelchairs accessibility
EXCALIBUR
Entry Doorway - 33" x 81"
Passageway #1 (ARA) - 19" x 40"
Doorway #1 - 31" x 81"
Doorway #2 - 33" x 81"
Exit Doorway - 33" x 81"
RPO - 1/3
MINISTRY OF MAGIC
Entry/Exit Doorway - 35" x 81"
Doorway #1 - 30" x 80"
Doorway #2 - 30" x 80"
Doorway #3 - 30" x 80"
RPO - 1/4
XENOMORPH
Entry Doorway - 33" x 80"
Doorway #1 - 30" x 80"
Doorway #2 - 32" x 80"
Doorway #3 - 31" x 80"
Doorway#4 - 33" x 80"
Doorway #5 - 30" x 80"
Doorway #6 - 30" x 80"
Passageway #1 (ARA) - 19" x 29"
Passageway #2 (ARA) - 19" x 29"
Passageway #3 (ARA) - 28" x 30"
Passageway #4 (ARA) - 21" x 30"
Passageway #5 (RC) - 19" x 29" (required to beat the game although only 1 person needs to pass through. No alternative route as it is the only entrance/exit of this area but leads to only 1 small space)
Exit Doorway - 33" x 80"
RPO - 1/7
NEVERLAND
Entry Doorway - 35" x 80"
Doorway #1 - 28" x 80"
Passageway #1 (RC) - 43" x 48"
Passageway #2 (RC) - 21" x 60"
Passageway #3 (RC) - 39" x 51"
Exit Doorway - 35" x 80"
RPO - 1/5
ADDAMS MANSION
Entry/Exit Doorway - 33" x 80"
Doorway #1 - 30" 80"
Doorway #2 - 30" x 80"
Doorway #3 - 32" x 90"
Doorway #4 - 26" x 80"
Doorway #5 - 30" x 80"
Doorway #6 - 30" x 80"
Doorway #7 - 32" x 80"
Passageway #1 (ARA) - 19" x 29"
Passageway #2 (ARA) - 19" x 29"
RPO - 2/8 (There are 4 rooms connected to a hallway. The doors all swing towards the hallway causing difficulty in movement in the hallway the more doors that are opened.)
No drugs, weapons, smoking, or alcohol are allowed within 25 feet of the premises. No outside food is allowed, with possible exceptions for events. We do not allow pictures or videos in our escape rooms, though we do have photo-op areas for each room. We provide lockers for you to store anything you do not want to carry into the room.
We will try to accommodate you, depending on the booking and resources available at the time of your booking. We will wait a maximum of 20 minutes past the escape's start time but will need to deduct you however much time you are late from your booked escape. We will start processing your group as soon as there are at least 4 people onsite.
Yes. Simply call or preferably text us at 801-753-8601 or email us at contactus@redgiantescaperooms.com before the minimum time required to change a reservation. This must be done before the day of your booking.
No.
Awesome! That’s the goal! You want to try to get out as quickly as possible. We will do everything we can so that you get the most time to play the game, but if you’re awesome, you’re awesome.
Then the game is over and you can come back and try again to conquer the room that conquered you. If you want to know, we will also let you know what puzzles and clues you were missing.
Each room has a live actor and are also monitored through our camera system. We want you to get the most bang for your buck, so our actors will moderate how many clues they give you and how often they are given, so that you get the most of the escape available to you. You’re probably closer to cracking it than you think and in the end the actor will assist you so you aren't just stuck.
No! These are clues, puzzles or riddles that take up time but don’t lead anywhere. We do not like red herrings. There are items in each room that are not part of the game such as decor but there is nothing insinuating that that item is part of the puzzles.
20 minutes before your start time.
Escape rooms are very exciting and most people lose themselves in the game. Sometimes this can lead to overexcitement in a room with 10+ people. We take every precaution to make sure you are safe, but just in case, we have the waivers to make sure people don't get too crazy, and to protect us if they do.
To help customers who need clues, to help as quickly as possible if there is an emergency, and to protect ourselves from false accusations that may arise.
Some rooms do have locked doors and some don't. Any exit door that is locked has several emergency overrides, including a manual emergency release button available that anyone can push if needed.
Mental preparation to have a good time is all you need, and even if you don’t, once the game starts you will anyways.
No. Bring whoever you want.
Click here for a video with tips for attending an escape room.
We are always looking for talented actors who are good at improv and interacting with customers for long periods of time, as well as hosts who are able to make our guests' experiences fantastic. All positions are available with flexible schedules.
Yes, they are available on our website and also onsite in our store. You can also contact us to get your gift certificate at 801-753-8601, or email us at contactus@redgiantescaperooms.com.
There are several reasons. 1) Each escape room is unique in almost every way, even those with the same theme at different locations are drastically different. 2) If you enjoyed a particular escape room, you can come back, bring friends, and work on the puzzles you didn’t solve yourself last time. 3) Plus, if you didn’t escape in time you can always come back and try to beat the room again now that you're better prepared. 4) Many of our rooms have different options in the start, the end, or throughout the escape that affect the character the actor plays, the story, and some of the props. 5) The biggest reason is because they're fun!
Discounts and Promotions are located here.
No drugs, weapons, smoking, or alcohol are allowed within 25 feet of the premises. No outside food is allowed, with possible exceptions for events. We do not allow pictures or videos in our escape rooms, though we do have photo-op areas for each room. We provide lockers for you to store anything you do not want to carry into the room.
We will try to accommodate you, depending on the booking and resources available at the time of your booking. We will wait a maximum of 20 minutes past the escape's start time but will need to deduct you however much time you are late from your booked escape. We will start processing your group as soon as there are at least 4 people onsite.
Yes. Simply call or preferably text us at 801-753-8601 or email us at contactus@redgiantescaperooms.com before the minimum time required to change a reservation. This must be done before the day of your booking.
No.
Awesome! That’s the goal! You want to try to get out as quickly as possible. We will do everything we can so that you get the most time to play the game, but if you’re awesome, you’re awesome.
Then the game is over and you can come back and try again to conquer the room that conquered you. If you want to know, we will also let you know what puzzles and clues you were missing.
Each room has a live actor and are also monitored through our camera system. We want you to get the most bang for your buck, so our actors will moderate how many clues they give you and how often they are given, so that you get the most of the escape available to you. You’re probably closer to cracking it than you think and in the end the actor will assist you so you aren't just stuck.
No! These are clues, puzzles or riddles that take up time but don’t lead anywhere. We do not like red herrings. There are items in each room that are not part of the game such as decor but there is nothing insinuating that that item is part of the puzzles.
20 minutes before your start time.
Escape rooms are very exciting and most people lose themselves in the game. Sometimes this can lead to overexcitement in a room with 10+ people. We take every precaution to make sure you are safe, but just in case, we have the waivers to make sure people don't get too crazy, and to protect us if they do.
To help customers who need clues, to help as quickly as possible if there is an emergency, and to protect ourselves from false accusations that may arise.
Some rooms do have locked doors and some don't. Any exit door that is locked has several emergency overrides, including a manual emergency release button available that anyone can push if needed.
Mental preparation to have a good time is all you need, and even if you don’t, once the game starts you will anyways.
No. Bring whoever you want.
Click here for a video with tips for attending an escape room.
We are always looking for talented actors who are good at improv and interacting with customers for long periods of time, as well as hosts who are able to make our guests' experiences fantastic. All positions are available with flexible schedules.
Yes, they are available on our website and also onsite in our store. You can also contact us to get your gift certificate at 801-753-8601, or email us at contactus@redgiantescaperooms.com.
There are several reasons. 1) Each escape room is unique in almost every way, even those with the same theme at different locations are drastically different. 2) If you enjoyed a particular escape room, you can come back, bring friends, and work on the puzzles you didn’t solve yourself last time. 3) Plus, if you didn’t escape in time you can always come back and try to beat the room again now that you're better prepared. 4) Many of our rooms have different options in the start, the end, or throughout the escape that affect the character the actor plays, the story, and some of the props. 5) The biggest reason is because they're fun!
Discounts and Promotions are located here.
If your question was not answered, please let us know.