Question 1

1) What is an escape room?

Accepted Answer

Click here to watch a short video that illustrates what an escape room is.

Question 2

2) What sets Red Giant Escape Rooms apart from other escape experiences?

Accepted Answer

Red Giant Escape Rooms offers unique, immersive experiences in each of its escape games. With live actors, professionally designed sets, challenging puzzles, integrated technology, captivating storylines and much more, Red Giant Escape Rooms is Utah’s premier escape room experience provider. Learn more here.

Question 3

3) Are Red Giant Escape Rooms private?

Accepted Answer

Yes. All escapes are private. This means no one else can you join your group unless you bring them.

Question 4

4) How many people can I do an escape room with? Can I book more than the listed maximum and less than the listed minimum?

Accepted Answer

Each escape requires a minimum of 4 people and has a maximum of 10. You can come with less than 4 people but we do not recommend it. The price also increases per person when bringing less than 4 people. We also allow for people to bring more than our suggested max capacity but also do not recommend. The more people you bring, the less space there is, the hotter it is and generally harder to communicate with more chaos. This is your choice though but you must call to book below or above the suggested capacities.

Question 5

5) Should I buy tickets in advance?

Accepted Answer

YES! You have to make a reservation in advance to give our hosts and actors enough time to arrive and prepare your room. You can book over the phone or through our website.

Question 6

6) How far in advance can I buy tickets and what is the minimum amount of time required in advance? How far in advance should I book?

Accepted Answer

You should reserve your escape as soon as you know when and what room you want to book to ensure you get the room and time you want. Generally we suggest booking 1 week in advance but you can book up to 3 months in advance and as little as 1 hour in advance.

Question 7

7) What type of events are escape rooms good for?

Accepted Answer

Literally anything you just want to have a memorable experience for.

Question 8

8) Do you have a party room?

Accepted Answer

No but if you book a specialty booking we have a large lobby with music, TV's, multiple tables, chairs and couches that you would be welcomed to use included for 30 minutes after your escape with your specialty booking.

Question 9

9) Can I book a room outside of regularly available bookings?

Accepted Answer

Yes. It's called a Specialty Booking.

Question 10

10) What is a Specialty Booking?

Accepted Answer

A custom booking where you can choose the day, room, and start time for an escape outside of our normally available times/bookings. Specialty Bookings must generally be booked a minimum of 48 hours in advance. Simply call to inquire and to booking your Specialty Booking.

Question 11

11) Are escape rooms worth the cost of admission?

Accepted Answer

Yes, if it’s a good one. Click here to see what makes a great escape room.

Question 12

12) Do I have to book an entire room to attend?

Accepted Answer

No, you don’t. You only have to have the room's minimum required attendance fo 4 or at least pay for 4 admissions.

Question 13

13) How old do you have to be to do an escape room?

Accepted Answer

Our rooms have minimum unaccompanied ages, anyone under that age must be accompanied by an adult 18 years old or older. Each room also has a suggested minimum age to attend. This age is our suggestion as to what age of child would still have a good time in the room. Click here to find out more.

Question 14

14) How many people can I bring for an event/escape?

Accepted Answer

This depends on how many escapes you would like to book. We can accommodate anywhere from 4 to 60 people at once using multiple escapes.

Question 15

15) How do I book an escape room experience?

Accepted Answer

Click here for a video to learn more. Click here to choose an escape and check availability.

Question 16

16) What's the policy on refunds, rescheduling, no shows and cancellations?"

Accepted Answer

No Refunds, Cancellations or Split bookings are allowed. We offer free unlimited rescheduling as long as you do it before the day of your booking either over the phone or by texting us at 801-753-8601. Same day rescheduling will incur a $50 fee. Once you are within 1 hour of your start time you can no longer reschedule even with a fee and either need to show up or lose your booking.

Question 17

17) How do I book other services or add-ons?

Accepted Answer

Extra items will be available to you for purchase at checkout once you have selected a room, day and time.

Question 18

18) Can Red Giant accommodate wheelchairs? Is crawling or ducking required in rooms and if so, how small are those spaces?

Accepted Answer

The general facility (lobby, shop, hallway, bathrooms, exits/entrances and office space) is ADA compliant but each escape room is unique in its set up. Some rooms require crouching but most do not. Most rooms have areas to crawl but also have built in work arounds if you do not feel comfortable crawling. At least 1 person will need to be able to go into these "crawl spaces" for gameplay but everyone else can take an alternative route if they decide to. The following are the dimensions of doorways and passageways in all the escapes for your reference in deciding if you can attend:

KEY
Alternative Route Available - ARA
Required Crawling or Crouching - RC
Passageway - Not a regular doorway where crawling or crouching may be required to get through
Rooms with Pathway Obstacles - RPO - This is the number of rooms where there are obstacles in a clear pathway that could prevent a wheelchairs accessibility

EXCALIBUR
Entry Doorway - 33" x 81"
Passageway #1 (ARA)  - 19" x 40"
Doorway #1 - 31" x 81"
Doorway #2 - 33" x 81"
Exit Doorway - 33" x 81"
RPO - 1/3

MINISTRY OF MAGIC
Entry/Exit Doorway - 35" x 81"
Doorway #1 - 30" x 80"
Doorway #2 - 30" x 80"
Doorway #3 - 30" x 80"
RPO - 1/4

XENOMORPH
Entry Doorway - 33" x 80"
Doorway #1 - 30" x 80"
Doorway #2 - 32" x 80"
Doorway #3 - 31" x 80"
Doorway#4 - 33" x 80"
Doorway #5 - 30" x 80"
Doorway #6 - 30" x 80"
Passageway #1 (ARA) - 19" x 29"
Passageway #2 (ARA) - 19" x 29"
Passageway #3 (ARA) - 28" x 30"
Passageway #4 (ARA) - 21" x 30" 
Passageway #5 (RC) - 19" x 29" (required to beat the game although only 1 person needs to pass through. No alternative route as it is the only entrance/exit of this area but leads to only 1 small space)
Exit Doorway - 33" x 80"
RPO - 1/7

NEVERLAND
Entry Doorway - 35" x 80"
Doorway #1 - 28" x 80"
Passageway #1 (RC) - 43" x 48"
Passageway #2 (RC) - 21" x 60"
Passageway #3 (RC) - 39" x 51"
Exit Doorway - 35" x 80"
RPO - 1/5

ADDAMS MANSION
Entry/Exit Doorway - 33" x 80"
Doorway #1 - 30" 80"
Doorway #2 - 30" x 80"
Doorway #3 - 32" x 90"
Doorway #4 - 26" x 80"
Doorway #5 - 30" x 80"
Doorway #6 - 30" x 80"
Doorway #7 - 32" x 80"
Passageway #1 (ARA) - 19" x 29" 
Passageway #2  (ARA) -  19" x 29"
RPO - 2/8 (There are 4 rooms connected to a hallway. The doors all swing towards the hallway causing difficulty in movement in the hallway the more doors that are opened.)

Question 19

1) What is not allowed onsite?

Accepted Answer

No drugs, weapons, smoking, or alcohol are allowed within 25 feet of the premises. No outside food is allowed, with possible exceptions for events. We do not allow pictures or videos in our escape rooms, though we do have photo-op areas for each room. We provide lockers for you to store anything you do not want to carry into the room.

Question 20

2) What happens if I’m late to my reservation?

Accepted Answer

We will try to accommodate you, depending on the booking and resources available at the time of your booking. We will wait a maximum of 20 minutes past the escape's start time but will need to deduct you however much time you are late from your booked escape. We will start processing your group as soon as there are at least 4 people onsite.

Question 21

3) Can I change my reservation once I've booked it?

Accepted Answer

Yes. Simply call or preferably text us at 801-753-8601 or email us at contactus@redgiantescaperooms.com before the minimum time required to change a reservation. This must be done before the day of your booking.

Question 22

4) Do you offer refunds?

Accepted Answer

No.

Question 23

5) What if we beat the game before the time runs out?

Accepted Answer

Awesome! That’s the goal! You want to try to get out as quickly as possible. We will do everything we can so that you get the most time to play the game, but if you’re awesome, you’re awesome.

Question 24

6) What if we run out of time before we beat the game?

Accepted Answer

Then the game is over and you can come back and try again to conquer the room that conquered you. If you want to know, we will also let you know what puzzles and clues you were missing.

Question 25

7) What happens if we can’t solve the puzzles in the room?

Accepted Answer

Each room has a live actor and are also monitored through our camera system. We want you to get the most bang for your buck, so our actors will moderate how many clues they give you and how often they are given, so that you get the most of the escape available to you. You’re probably closer to cracking it than you think and in the end the actor will assist you so you aren't just stuck.

Question 26

8) Do you have red herring puzzles? What is a red herring puzzle?

Accepted Answer

No! These are clues, puzzles or riddles that take up time but don’t lead anywhere. We do not like red herrings. There are items in each room that are not part of the game such as decor but there is nothing insinuating that that item is part of the puzzles.

Question 27

9) How early should I arrive?

Accepted Answer

20 minutes before your start time.

Question 28

10) Why do I need to sign a waiver?

Accepted Answer

Escape rooms are very exciting and most people lose themselves in the game. Sometimes this can lead to overexcitement in a room with 10+ people. We take every precaution to make sure you are safe, but just in case, we have the waivers to make sure people don't get too crazy, and to protect us if they do.

Question 29

11) Why do you have cameras in each room?

Accepted Answer

To help customers who need clues, to help as quickly as possible if there is an emergency, and to protect ourselves from false accusations that may arise.

Question 30

12) Is the door really locked?

Accepted Answer

Some rooms do have locked doors and some don't. Any exit door that is locked has several emergency overrides, including a manual emergency release button available that anyone can push if needed.

Question 31

13) Do I need to bring anything?

Accepted Answer

Mental preparation to have a good time is all you need, and even if you don’t, once the game starts you will anyways.

Question 32

14) Does it matter who uses the tickets I purchase?

Accepted Answer

No. Bring whoever you want.

Question 33

15) What do I need to do to get ready for my escape room experience?

Accepted Answer

Click here for a video with tips for attending an escape room.

Question 34

1) Are you hiring?

Accepted Answer

We are always looking for talented actors who are good at improv and interacting with customers for long periods of time, as well as hosts who are able to make our guests' experiences fantastic. All positions are available with flexible schedules.

Question 35

2) Do you sell gift certificates?

Accepted Answer

Yes, they are available on our website and also onsite in our store. You can also contact us to get your gift certificate at 801-753-8601, or email us at contactus@redgiantescaperooms.com.

Question 36

3) What’s the point of doing another escape room or the same one twice?

Accepted Answer

There are several reasons. 1) Each escape room is unique in almost every way, even those with the same theme at different locations are drastically different. 2) If you enjoyed a particular escape room, you can come back, bring friends, and work on the puzzles you didn’t solve yourself last time. 3) Plus, if you didn’t escape in time you can always come back and try to beat the room again now that you're better prepared. 4) Many of our rooms have different options in the start, the end, or throughout the escape that affect the character the actor plays, the story, and some of the props. 5) The biggest reason is because they're fun!

Question 37

4) Do you offer any discounts or promotions?

Accepted Answer

Discounts and Promotions are located here.

Frequently Asked Questions

1) What is an escape room?

2) What sets Red Giant Escape Rooms apart from other escape experiences?

3) Are Red Giant Escape Rooms private?

4) How many people can I do an escape room with? Can I book more than the listed maximum and less than the listed minimum?

5) Should I buy tickets in advance?

6) How far in advance can I buy tickets and what is the minimum amount of time required in advance? How far in advance should I book?

7) What type of events are escape rooms good for?

8) Do you have a party room?

9) Can I book a room outside of regularly available bookings?

10) What is a Specialty Booking?

11) Are escape rooms worth the cost of admission?

12) Do I have to book an entire room to attend?

13) How old do you have to be to do an escape room?

14) How many people can I bring for an event/escape?

15) How do I book an escape room experience?

16) What's the policy on refunds, rescheduling, no shows and cancellations?"

17) How do I book other services or add-ons?

18) Can Red Giant accommodate wheelchairs? Is crawling or ducking required in rooms and if so, how small are those spaces?

1) What is not allowed onsite?

2) What happens if I’m late to my reservation?

3) Can I change my reservation once I've booked it?

4) Do you offer refunds?

5) What if we beat the game before the time runs out?

6) What if we run out of time before we beat the game?

7) What happens if we can’t solve the puzzles in the room?

8) Do you have red herring puzzles? What is a red herring puzzle?

9) How early should I arrive?

10) Why do I need to sign a waiver?

11) Why do you have cameras in each room?

12) Is the door really locked?

13) Do I need to bring anything?

14) Does it matter who uses the tickets I purchase?

15) What do I need to do to get ready for my escape room experience?

1) Are you hiring?

2) Do you sell gift certificates?

3) What’s the point of doing another escape room or the same one twice?

4) Do you offer any discounts or promotions?

I’ve booked my escape room with Red Giant Escape Rooms

1) What is not allowed onsite?

2) What happens if I’m late to my reservation?

3) Can I change my reservation once I've booked it?

4) Do you offer refunds?

5) What if we beat the game before the time runs out?

6) What if we run out of time before we beat the game?

7) What happens if we can’t solve the puzzles in the room?

8) Do you have red herring puzzles? What is a red herring puzzle?

9) How early should I arrive?

10) Why do I need to sign a waiver?

11) Why do you have cameras in each room?

12) Is the door really locked?

13) Do I need to bring anything?

14) Does it matter who uses the tickets I purchase?

15) What do I need to do to get ready for my escape room experience?

Other Questions

1) Are you hiring?

2) Do you sell gift certificates?

3) What’s the point of doing another escape room or the same one twice?

4) Do you offer any discounts or promotions?