Frequently Asked Questions

I’m looking into
booking an escape room

What is an Escape Room?

Click here to watch a short video that illustrates what an escape room is.



What sets Red Giant Escape Rooms apart from other escapes?

Red Giant Escape Rooms offers unique, immersive experiences in each of its escape games. With live actors, professionally designed sets, challenging puzzles, integrated technology, captivating storylines and much more, Red Giant Escape Rooms is Utah’s premier escape room experience provider. Learn more here.



How many people can I do an escape room with? Can I book more than the listed maximum and less than the listed minimum?

Each escape requires a minimum of 4 people and has a maximum of 10. All escapes are private.



Should I buy tickets in advance?

YES! You have to make a reservation in advance to give our hosts and actors enough time to arrive and prepare your room.



How far in advance can I buy tickets?

Generally within 3 months or 90 days.



What type of events are escape rooms good for?

Basically everything. Birthdays, bachelor and bachelorette parties, corporate parties, corporate trainings, team building exercises, young men and women groups, holiday parties, group dates, double dates, high school or college dances and activities, and anything else you can think of where people want to do something unique and fun.



Do you have a party room?

No but if you book a specialty booking we have a large lobby with music, TV's, multiple tables, chairs and couches that you would be welcomed to use included for 30 minutes after your escape with your specialty booking.



Are escape rooms worth the cost of admission?

Yes, if it’s a good one. Click here to see what makes a great escape room.



Do I have to book an entire room to attend?

No, you don’t. You only have to have the room's minimum required attendance fo 4 or at least pay for 4 admissions.



How old do you have to be to do an escape room?

Our rooms have minimum unaccompanied ages, anyone under that age must be accompanied by an adult 18 years old or older. Each room also has a suggested minimum age to attend. This age is our suggestion as to what age of child would still have a good time in the room. Click here to find out more.



How many people can I bring for an event/escape?

This depends on how many escapes you would like to book. We can accomodate anywhere from 4 to 50 people at once using multiple escapes.



Can I have more people attend an escape than the maximum amount allowed when booking?

Yes. You can book for more than 10 admissions in a single escape but be aware, the more people you add, the less room there is, the hotter it will be, and generally the harder it is to communicate. If you are ok with it, we are. Call us to see if we can accomodate your large group and to book. We can also accomodate less than 4 people but 4 admissions still would need to be paid and it is almost guaranteed you will not escape but you will have a good time.



How do I book an escape room experience?

Click here for a video to learn more. Click here to choose an escape and check availability.



How do I book other services or add-ons?

Go to our Book Now page for escapes and our Add-Ons page for any other items we offer.



Are Red Giant ecapes private?

Yes. All espaces are private.



What's the policy on refunds, rescheduling, no shows and cancellations?

Click Here for Red Giant Policies.



Can I book a room outside of regularly available bookings?

Yes. It's called a Specialty Booking.



What is a Specialty Booking?

A custom booking where you can choose the day, room, and start time for an escape outside of our normally available times/bookings. Specialty Bookings must generally be booked a minimum of 48 hours in advance. Simply call to inquire and to booking your Specialty Booking.



I’ve booked my escape room with Red Giant Escape Rooms

What is not allowed onsite?

No drugs, weapons, smoking, or alcohol are allowed within 25 feet of the premises. No outside food is allowed, with possible exceptions for events. We do not allow pictures or videos in our escape rooms, though we do have photo-op areas for each room. We provide lockers for you to store anything you do not want to carry into the room.



What happens if I’m late to my reservation?

We will try to accommodate you, depending on the booking and resources available at the time of your booking. We will wait a maximum of 20 minutes past the escape's start time but will need to deduct you however much time you are late from your booked escape. We will start processing your group as soon as there are at least 4 people onsite.



Can I change my reservation once I've booked it?

Yes. Simply call us at 801-753-8601 or email us at contactus@redgiantescaperooms.com before the minimum time required to change a reservation. This must be done before the day of your booking. Click Here for our full policies.



Do you offer refunds?

We have a general no refund no cancellation policy. Click here for more information.



What if we beat the game before the time runs out?

Awesome! That’s the goal! You want to try to get out as quickly as possible. We will do everything we can so that you get the most time to play the game, but if you’re awesome, you’re awesome.



What if we run out of time before we beat the game?

Then the game is over and you can come back and try again to conquer the room that conquered you. If you want to know, we will also let you know what puzzles and clues you were missing.



What happens if we can’t solve the puzzles in the room?

Each room has a live actor and are also monitored through our camera system. We want you to get the most bang for your buck, so our actors will moderate how many clues they give you and how often they are given, so that you get the most of the escape available to you. You’re probably closer to cracking it than you think and in the end the actor will assist you so you aren't just stuck.



Do you have red herring puzzles? What is a red herring puzzle?

No! These are clues, puzzles or riddles that take up time but don’t lead anywhere. We do not like red herrings.



How early should I arrive?

As early as you want so you can play some of our free games in the lobby, hang out with your friends in our waiting area, and get a drink and snacks. You need to show up at least 20 minutes early to check in and sign waivers. Feel free to stay after your escape as well.



Why do I need to sign a waiver?

Escape rooms are very exciting and most people lose themselves in the game. Sometimes this can lead to overexcitement in a room with 10+ people. We take every precaution to make sure you are safe, but just in case, we have the waivers to make sure people don't get too crazy, and to protect us if they do.



Why do you have cameras in each room?

To help customers who need clues, to help as quickly as possible if there is an emergency, and to protect ourselves from false accusations that may arise.



Is the door really locked?

Some rooms do have locked doors and some don't. Any exit door that is locked has several emergency overrides, including a manual emergency release button available that anyone can push if needed.



Do I need to bring anything?

Mental preparation to have a good time is all you need, and even if you don’t, once the game starts you will anyways.



Does it matter who uses the tickets I purchase?

No. They are not assigned to anyone in particular EXCEPT for the person who books the tickets. That person must be present to pickup the tickets onsite or have communicated with us beforehand that someone else will pick up the tickets with proof of identity.



What do I need to do to get ready for my escape room experience?

Click here for a video with tips for attending an escape room.



Other Questions

Are you hiring?

We are always looking for talented actors who are good at improv and interacting with customers for long periods of time, as well as hosts who are able to make our guests' experiences fantastic. All positions are available with flexible schedules.



Do you sell gift certificates?

Yes, they are available on our website and also onsite in our store. You can also contact us to get your gift certificate at 801-753-8601, or email us at contactus@redgiantescaperooms.com.



What’s the point of doing another escape room or the same one twice?

There are several reasons. 1) Each escape room is unique in almost every way, even those with the same theme at different locations are drastically different. 2) If you enjoyed a particular escape room, you can come back, bring friends, and work on the puzzles you didn’t solve yourself last time. 3) Plus, if you didn’t escape in time you can always come back and try to beat the room again now that you're better prepared. 4) Many of our rooms have different options in the start, the end, or throughout the escape that affect the character the actor plays, the story, and some of the props. 5) The biggest reason is because they're fun!



Do you offer a portable escape I can book to come to me?

Currently we do not, but we are planning on building one, time TBD.



Where can I find your policies, including refunds?

Policies are located here.



Do you offer any discounts or promotions?

Discounts and Promotions are located here.



If your question was not answered, please let us know.

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