All sales are final. No refunds. No cancellations. Bookings cannot be split.
Rescheduling is free anytime before the day of your booking. The day, time, and/or room can be changed. Rescheduling the day of your booking will incur a $35 rescheduling fee on weekdays and a $50 rescheduling fee on weekends. Rescheduling is not permitted, even with a fee, 1 hour before your escape start time. Escape bookings cannot be divided or split if part of your group cannot attend. For example, if you book for 8 people and 4 people cannot come, you will need to find replacements for those people or those admissions will be lost. You can reschedule your entire booking, based on our rescheduling policy, but you cannot split it.
All escapes are private escapes. This allows for each escape to be solely occupied by your party. Only the amount of people you paid for are allowed in the escape. A minimum of 4 admissions is required to book an escape. A "full" or "sold out" private escape is when the maximum capacity of a room is purchased, meaning 10 admissions. Since all escapes are private, additional admissions can be added on after the initial booking either over the phone or in-person when you arrive. Beforehand is preferred to ensure there are no issues with your booking or admissions before you arrive.
No Shows & Late Arrivals
YOU MUST ARRIVE TO YOUR ESCAPE 20 MINUTES BEFORE YOUR SCHEDULED START TIME. Not arriving 20 minutes before your escape start time could cause a reduction in the total allotted escape time. The more late you are the more time that will be deducted from your allotted escape time. An escape will be canceled or considered a No Show with no refund if the minimum required attendance is not present 20 minutes after the escape start time. If part of your group does not show up on time, we will start the escape as scheduled as long as the minimum required attendance is onsite, and other group members will be added to the room as they arrive if possible. If part of your group does not show up at all, as long as the minimum required attendance is still onsite, the rest of the groups admissions will be lost.
Minimum Age Requirements
Attendees must meet our minumum age requirements for each room. There are 2 minimum age requirements. First is our Minimum Suggested Attendance Age. This is the minimum age we suggest a person to be to enjoy attending the escape. Children under this age can still attend with an adult being required. Any child who is walking in the room will need to be paid for with an admission. Strollers and carriers are allowed but they must be smaller and we don't recommend it. The minimum unacompanied age for each room is 12 years old. This means if there is a child under the age of 12, there must be an adult in the room with them.
Minimum & Maximum Capacity
The minimum required attendance for any escape room is 4 admissions. The maximum occupancy for any room is 10 admissions. We do make exceptions to these policies, although we highly discourage it. Arriving with less than the minimum required admissions still requires payment for 4 admissions, and the room difficulty is greatly increased. Special accommodations may have to be made if you have less than the minimum and still want to play. You will still have a great time. We suggest finding a fourth person. We also make exceptions to the maximum capacity, though warning customers that going beyond the maximum capacity makes communication more difficult and chaotic, makes the room more crowded, and the room hotter. Full or Sold out private escapes do not include any admissions beyond the maximum capacity, those admissions would need to be paid for on top of the Full or Sold Out private escape price. No discounts or deals can be applied to those admissions.
Waivers are required for all customers wishing to participate in any Red Giant Escape Rooms experience. If you have minors attending where an adult will need to sign for them will not be present, please follow this LINK to fill out your waivers. You MUST choose the correct room and time or the waiver will not be valid and will need to be redone.
Changes to our Policies
We reserve the right to change our policies at any time. If there is a policy change, we will post those changes on this page as quickly as possible. Internally updated policies will still be the standing even if not posted on this page.
If there are any questions regarding these policies, you may contact us clicking on the button below.
Sickness & Symptoms
If you are experiencing sickness or symptoms related to any contagious sickness, we ask that you do not show up for your escape and let us know ASAP of the situation. Rescheduling is subject to our rescheduling policies. If sickness or symptoms are apparent on a customer at arrival, we reserve the right to refuse access to the booked escape and can reschedule at our discretion.
Masks & Face Coverings
Masks are not required for customers or employees.
This is your business and not ours.
Other Safety Precautions
In addition to the changes and policies outlined above, Red Giant has also made the following changes to our policies, offerings, and procedures:
- We have installed an air purification system in our lobby
- Hand Sanitizer can be found in multiple areas in our lobby and in each of our escape experiences, distinctly labeled as Hand Sanitizer
- We wipe down each room the best we can with disinfectant
- We wipe down the lobby and photo op props, including all high touch areas
- More frequent whole facility cleanings
- Disinfectant wipes are provided for customer use by request to wipe down anything they may want to wipe down again
- Face masks are provided to customers upon request at no charge
- All escapes are private meaning no one outside of your group is allowed to join your escape
What information do we collect?
For us to provide better customer service and tailored marketing opportunities, when you book with us, we collect the following, but are not limited to: email, phone number, name, city, and booking history. Our website DOES NOT store your payment information once the transaction has been processed.
How do we use your information?
Any of the information we collect may be used in one of the following ways:
Periodic emails. The email address you provide may be used to send you information and updates on a booking, respond to requests for information, or provide other updates, company news, short surveys, contests and related product/service information, etc. You can opt-out of general emails by clicking the ‘unsubscribe’ link at the bottom of each email, but please note that you will miss out on important emails including flash sales, promotions, discounts, surveys and news updates. Opting out of marketing or general emails does not exclude you from receiving emails regarding your individual account and bookings, but simply removes you from receiving marketing emails.
Improving customer service. Your other contact information will be used by us for the purpose of following up on a booking or requesting additional information as needed.
Customize your experience. We can more effectively provide support for requests and needs.
Process bookings. Your information is used to process bookings. If there is a problem with your booking, your information will be used to contact you to resolve the problem.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
Yes, cookies are enabled for local storage data and an indexed database to store basic information, such as your purchase history, among other things. Payment information is not stored on our site.
Do we disclose your information to outside parties?
Your information will NOT be sold, exchanged, transferred, or given to another company for any reason without your consent, except for the express purpose of shipping items to the address you provide if needed. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy applies only to information collected through our website and not to information collected offline.
This policy was last modified on 7/30/2021.